FAQ

Frequently Asked Questions

Q. How long will it take for my items to arrive?

A. Merchandise will be sent within 24–48 business hours from the order date and will take 3–5 business days for standard delivery anywhere within the United States.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in the US.

Q. Do you ship internationally?

A. Not at the moment — we currently ship within the United States only.

Q. How long will it take to receive a tracking number?

A. Usually within 24–48 business hours after you place your order.

Q. Is shipping really FREE?

A. Standard shipping is free on all US orders over $100. On orders under $100, standard shipping is calculated at checkout.

Q. What is your exchange policy?

A. We offer exchanges only (no refunds) within 7 days of delivery. Items must be unworn, unwashed, with tags attached. Email info@rocthalook.com with your order number to start an exchange. Sale items, accessories, lingerie, swimwear, and bodysuits are final sale.

Q. How do I find my size?

A. Check the size guide and fit notes on each product page. Between sizes? We recommend sizing up.

Q. How can I contact you?

A. Email: info@rocthalook.com | Phone: +1 (772) 353-9181 | Port St. Lucie, Florida