Refund policy

Updated October 2026

ROCTHALOOK  Return and Exchange Policy!

We want you to love your Roc pieces. If something isn't right, we offer exchanges — please read the details below.

Exchange-only: We do not offer refunds. For eligible items you have 10 days to contact us after you received your item to start a return.

How it works: Email us at info@rocthalook.com within 10 days of receiving your order with your order number and the item you'd like to exchange.

Condition: Items must be unworn, unwashed, and have all tags attached.

Store credit: Approved exchanges are issued as a store-credit e-gift card for the item value. Return label cost will be deducted from the store credit. 

Final sale: Sale items, accessories, lingerie, swimwear, and bodysuits are final sale and cannot be exchanged.

We are not liable for any return package that may have been lost or stolen in transit. Please keep your proof of postage when shipping an item back to us. Original shipping cost is not included in the store credit.

Damage, defective or incorrect items must be reported within 10 days, we reserve the right to delay a refund until the items are actually received based on credible concerns surrounding potential fraud.

After 10 days: Exchanges are no longer available after 10 days from delivery.

Shipping: We currently ship within the United States and Canada only?